To ensure the safety of all patrons and guests, the Canadian Tire Centre has created the following code of conduct and policy guidelines. Please review and follow the rules and policies below as failure to abide by them may result in expulsion from the venue without refund. 

Accessibility Policy

Canadian Tire Centre provides accessibility seating and accommodations at the venue and during most events. These accommodations include accessibility and companion seating as well as accessible bathrooms and facilities. Please call 613-599-0100 to ask about accommodations for your ticketed event.

Arrival Policy

For concerts and certain special events, late arrivals may be asked to wait until an appropriate break period arrives before being allowed entry. To avoid frustrations, please arrive no later than 30 minutes before an event’s start time.

Bag Policy

All bags (camera bags, purses, backpacks, etc) are subject to search upon entering the Canadian Tire Centre. 

Please have your bag ready for search before entering entrance doors to accelerate the process.

Camera Policy

Generally speaking, cameras are allowed as long as the following rules are followed.

• No Video Recording from any source
• No Audio Recording from any source
• No Professional Cameras

Individual shows and events may have their own rules regarding cameras. Please refer to the event description or program for details.

Cancellation Policy

The venue is proud of hosting events rain or shine. In the case of severe weather or unexpected closures, the venue will attempt to announce it to all guests as soon as possible. If your show is canceled, please call 613-599-0100  to discuss potential refunds.

Children Policy

Some shows may be restricted to adults only and will be described as such in the event description or program. If a show is recommended for older audiences, then children will not be allowed without an attending parent. Please call the venue to ask about the age restrictions for your upcoming ticketed event.

Food and Beverage Policy

Outside food and beverages are not allowed in the venue.

Lost and Found 

If you lost an item at the venue, please check in with security for help with finding the Canadian Tire Centre’s lost and found department. After the show, please call 613-599-0114to to inquire about your missing item.

After 30 days, items may be donated to non-profit charity organizations or disposed of at the discretion of the Guest Services Manager.

Prohibited Items

For patron safety, the following items are not allowed in the arena.

  • outside food or drink, 
  • carry bags or backpacks, 
  • bottles or cans, glass, and coolers 
  • containers, 
  • illegal substances, alcohol, drugs, and other paraphernalia 
  • incendiary devices, 
  • weapons of any type, chains, spikes 
  • strollers, 
  • banner sticks or flag poles, 
  • artificial noise-making devices, air horns 
  • laser pointers, 
  • helium balloons, 
  • audio or video recorders, 
  • pets other than service animals, 
  • professional cameras, (SLR / DSLR) 
  • items the contents of which cannot be inspected or displayed. 
  • helmets, tents, chairs 

Subject to change without notice

Re-Entry Policy

There is no re-entry policy for The Canadian Tire Centre. All exits are final. 

Smoking Policy

Smoking, including e-cigarettes and vaporizers, is not permitted within the venue. Please ask the event staff if there is a designated smoking section for your ticketed show or event.